Trinity Terminal Installation

What do I need to do before my terminal is installed?

Once you’ve applied for a new terminal, our installation team will contact you to make an appointment and provide you with important information. This information is detailed below.


Prior to your install appointment it will be useful to have the following:

  • If you have Wi-Fi at your practice, please have your Wi-Fi password
    available. You will need to enter this into the terminal to connect it to Wi-Fi.
  • An active internet connection with an ethernet cable that can be plugged into the terminal.

  • A pre-selected six (6) digit terminal passcode of your choosing. This passcode will need to be used for functions such as refunds on the terminal. Sequential or consecutive number will not be accepted. We also recommend for security reasons, that you don’t use any identifiers such as birthdays or postcodes.

 

What to expect on install day?

A HICAPS representative will arrive at the pre booked appointment time to install your new terminal. If you have an existing VX model terminal, the installer will remove your old terminal, ensuring they complete settlement totals for your records before disconnecting.

For Optimal performance, you can connect your terminal via internet with an Ethernet cable. Alternatively, to connect via your Wifi, you will be required to enter your Wi-Fi password (if you have one), to connect the terminal. Terminals can only connect to password protected Wi-Fi connections. All health funds will support claims processing via Ethernet, with limited health funds supporting claim processing via Wi-Fi and Mobile. For further information on which funds support Mobile and Wi-Fi claiming please click here.

 

Finally the HICAPS representative will provide training on the functionality of the terminal including how to process Health Fund claims, sales, refunds, print receipts and change the receipt roll. You will receive a copy of the Quick Reference Guide to further assist you with the terminal and its new functionality.

Trinity Installation

If you are using HICAPS Connect version 4, you can connect to the Trinity Terminal via ethernet connection.

You can check which version of HICAPS Connect you are using by right-clicking on the HICAPS Connect icon in the taskbar, and clicking on Configure. In the window that opens, the version of HICAPS Connect can be seen at the bottom middle, next to the About button. 

For older versions of HICAPS Connect, the Trinity Terminals connect via Serial over USB so they only require a standard Type A to micro USB cable (Picture below) which is plugged in to the back of the terminal. The terminal uses a standard default Windows Serial driver which is plug and play when the terminal is connected to the PC.  

HICAPS Installation Technicians carry the USB cables with them and will install them on site if required. The microUSB cable plugs into the base of the terminal, while the standard Type A plugs into the PC.

You can check which version of HICAPS Connect you are using by right-clicking on the HICAPS Connect icon in the taskbar, and clicking on Configure. In the window that opens, the version of HICAPS Connect can be seen at the bottom middle, next to the About button. The oldest version of HICAPS Connect that supports the Trinity Terminal is version 1.0.0.32. 

 

Further assistance?

For any queries or support for the Trinity terminal, please call our Australian based Help Desk on 1300 650 852 Monday to Saturday between 8am and 10pm (AEST/AEDT). 

 

If you are using an integrated Practice Management Software and connecting via HICAPS Connect 4, please click here for additional instructions.