Australia's trusted healthcare payments partner

Over 25 years helping healthcare practices simplify claiming and payments. 

Why healthcare providers choose HICAPS

Comprehensive claiming

HICAPS partners with 100% of Australian Private Health Insurers, including support for overseas visitor claims and major Government Schemes.

Same day EFTPOS settlements

If you settle your EFTPOS transactions to an eligible NAB Business Everyday Account before 9:30pm AEST, you can have same-day settlement* 

Practice Management Software integrations

Spend less time on admin and more time with patients with our streamlined claiming process.

Australia-based support team

Expert help from our Australia-based support team that knows healthcare.

Built to support your practice and patients 

HICAPS Terminal

Patient payments and on-the-spot private health insurance claiming from a single device 


Features

  • Claim confidently with 100% of Australian Private Health Insurers, plus Medicare Easyclaim bulk billing.

  • Make managing your practice easier with multiple merchants on the same terminal with multi-merchant facility.

  • Cover more patients with overseas visitor claiming.
     
  • Simplify payments with one terminal for claims and EFTPOS.

  • Integrate with your Practice Management Software and save the admin.

  • Access same day EFTPOS settlements when you settle into an eligible NAB Business Everyday Account.
     

HICAPS Digital

Save time by managing the entire claiming process online, from eligibility checks to invoices  


Features

  • Streamlined claiming for major Government Schemes and participating Private Health Insurers.

  • Get paid faster - as soon as the next business day on eligible claims.

  • Fast Medicare bulk billing and claiming.

  • Save time with instant eligibility verification.

  • Integrate with your Practice Management Software to manage the entire claiming process in one place.

  • Conveniently view HICAPS Digital claims in one place.

     

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Find out more about our mission to help you.

Latest news

Find the right healthcare claiming solution for your practice 

Need help?

Our Australian based team of experts is here to help at every stage.

Call us on 1800 805 780

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Key  Information:

* 'Same day settlement' refers to the timing of us making funds visible and available to you when you settle to a NAB Business bank account. This means that you can draw on your money as soon as you can see it in your account.

The NAB Business Transaction Account is subject to the NAB Business Product Terms & Conditions and the Business Banking Fees, which can be accessed on NAB’s website nab.com.au/businesstc. Fees and charges apply. The Target Market Determination for this product is available at nab.com.au/TMD. This product is issued by National Australia Bank Limited ABN 12 004 044 937 AFSL 230686.

A NAB Company

HICAPS Pty Ltd ABN 11 080 688 866
A wholly owned but non-guaranteed subsidiary of National Australia Bank Limited ABN 12 004 044 937 AFSL and Australian Credit Licence 230686.

A NAB Company
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Our mission is to help you grow

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The only solution with direct integration to Health Insurers

HICAPS works directly with 100% of Australia’s Health Insurers to send and received claims

Seamless integration to your systems that matter

Over 50 systems integrated with HICAPS means more claims processed with a click of a button

Adaptable to how you work

All terminals can be mobile can also work unintegrated

Reliability you can trust

Over 90,000 Healthcare providers have trusted HICAPS for 25 years

More government schemes

HICAPS sends claims to Worksafe VIC, TAC, ICWA, Workcover QLD, NDIS and more

Suited to 40+ modalities

With every Private Health Insurer in Australia and more Government Schemes

Advanced accessibility features

Vision impaired accessibility features on our Trinity Terminal 

Customer Service that's here to help you

Our Australian based customer service team is here to make sure you can get back to running your practice and taking care of your patients