HCF and HICAPS launch new QR code claiming solution 

HCF members can now seamlessly claim on the spot by scanning the QR code in their HCF My Membership app on their smartphones, at all new HICAPS Trinity payment terminals. The QR code claiming solution is a joint initiative developed between HCF and HICAPS.

HCF CEO Sheena Jack said, “We’re proud to partner with HICAPS on this innovative feature to further streamline the claims and payments experience, which has long been a pain point for our members and providers”.

“We also recognise the way Australians are making payments is changing, with the pandemic having accelerated new payment methods, enabled by mobile technology. Giving members the flexibility to claim on the spot with a quick and easy scan of their HCF membership QR code offers them a convenient and secure alternative to carrying a physical card”.

HICAPS CEO Simon Terry said the strength of its partnership with HCF was fundamental to the successful delivery of the new QR code claiming system, which had in turn, further underlined the ability of both organisations to deliver real innovation for its customers.

“We have built a strong relationship with HCF over the years, and we’re delighted to have had the opportunity to work together with the HCF team to deliver this new digital solution for its members,” Mr Terry said.

“This new QR code claiming system will vastly improve the end user experience for both customers and healthcare providers alike.”

HCF members are encouraged to download their unique QR code within their HCF My Membership app and proceed to use it as their new digital membership card when claiming at all new HICAPS Trinity payment terminals. It’s designed to provide a quick, easy and convenient alternative to using physical membership cards, revolutionising the way healthcare claims are processed.