HICAPS Header

Contact HICAPS

To allow us to best help you, tell us about your enquiry

New Product / Service
You are able to contact the HICAPS team directly between Monday to Friday 8am to 6pm (AEST/AEDT):

Phone: 1800 805 780
Email: hicapssales@hicaps.com.au

If you would prefer to receive a call / email in response to your query please provide the below information as well as any other relevant notes.






Support
Please contact the HICAPS Help Desk for assistance with your query. The Help Desk is available Monday to Saturday 8am to 10pm (AEST/AEDT)

Phone: 1300 650 852
AMEX
If you are looking to opt-out of AMEX payments on your terminal, please complete the  Opt-out of AMEX form

If you have a general enquiry about AMEX contact the Help Desk on 1300 650 852
HICAPS Digital Support
Please contact the HICAPS Digital / LanternPay Help Desk for assistance with your query. The Help Desk is available Monday to Friday

Phone: 1800 805 780

Or submit your enquiry online using the form here

Trinity Terminal - Service Issue
Please contact the HICAPS Help Desk for assistance with your query. The Help Desk is available Monday to Saturday 8am to 10pm (AEST/AEDT)

Phone: 1300 650 852
Ordering Stationery
Trinity Terminal
To order stationery for your Trinity terminal please complete and submit the attached form.

VX Terminal
If you are using a VX terminal you can order stationery directly from your device (press FUNCTION followed by 7 to access this menu).
Add Providers to your Terminal
To add a Provider to an existing HICAPS facility please click here and complete the "Register a new Provider" form.

Adding Providers generally takes between 2 to 3 business days to complete.

To avoid delays, please be sure to provide all required documents and ensure that responses provided match those within your Medicare / Medibank Provider Letter.